Legal
Effective 4 September 2026. Last updated 4 September 2026.
These terms are the contract for use of Reverb. They are written for New South Wales and Australian law. They are not marketing material.
By creating an account, starting a trial, paying for a plan, or otherwise using the Service, you agree to these terms. If you use Reverb for an agency, you confirm you have authority to bind that agency.
Reverb is the name of the software service at https://www.reverbprop.com and related application, API, and @reverbprop.com email addresses.
The business is operated from New South Wales, Australia.
Contact: nickolmos@team.reverbprop.com.
A registered company name and ABN are not published on this website. You may request those details at the contact email above.
In these terms, “we”, “us”, and “Reverb” mean the operator described above. “You” and “Customer” mean the person or business that registers an account. “Service” means the Reverb application, API, websites on reverbprop.com, and email on @reverbprop.com.
Reverb is software that helps real estate agents capture listing enquiries, store conversations, generate and send follow-up email, score leads, and book appointments. It is not a licensed real estate agency, solicitor, finance broker, or valuer. We do not act for vendors or buyers in a sale. We do not promise that any listing will sell, or that any Contact will attend an inspection or enter a contract.
Related documents: the Privacy Policy explains personal information. If there is a conflict about how personal information is handled, the Privacy Policy prevails on that topic. These terms prevail on everything else.
You must provide accurate account information and keep it current. You may sign in with email and password or with Google. You are responsible for activity on your account and for keeping passwords and devices reasonably secure. Tell us if you think the account has been misused.
The Service is for business use by real estate practitioners and their staff. You must be 18 or over. Licence numbers you enter are stored as you type them; we do not validate them against Fair Trading or equivalent registers.
We may refuse, suspend, or close an account if we reasonably believe these terms, the law, or the rights of others are being breached, or if fees are unpaid. We will give notice where it is reasonable to do so, except where we reasonably need to act immediately (for example security or illegal use).
In production, mail is sent and received through Resend on reverbprop.com. You are allocated an alias. Portal capture and outbound mail use that alias. The From display name is your agent name; the address is the Reverb alias, not your personal mailbox. Do not treat marketing statements such as “replies come from your Gmail” as part of this contract; they are not how production mail works.
If you put the alias on realestate.com.au, Domain, or a form, those systems will send us enquiry content. You instruct us to read that content, create or update Contact records, and (if automation is on and our checks pass) send email to the enquirer in your name.
AI drafts are produced by third-party models via OpenRouter. Every such request is pinned in code to zero-data-retention (ZDR) hosts only (zdr true, data_collection deny, no unvetted fallback). The default chain is gpt-5-mini on Azure, then Gemini 3.7 Flash on Google Vertex, then Claude Haiku 4.5 on Amazon Bedrock or Vertex. Output can be wrong, incomplete, or inappropriate. You must not treat it as legal, valuation, or financial advice. Advertised-price rules in the product try to stop the model stating a sale outcome other than the advertised figure you stored. Those checks reduce risk; they are not a guarantee that every email is accurate or lawful. ZDR at the model host does not stop us storing Customer Data in our own systems.
You are responsible for what is sent from your alias, including turning automation off, editing records, and taking over a thread. If a Contact asks to stop mail, you must not keep instructing the Service to message them. The Service will treat clear unsubscribe wording in a reply as an opt-out on matching lead records. Automated bodies are not currently written with an unsubscribe footer.
You remain responsible for compliance that applies to your practice, including:
You must not use the Service to send mail to people who have not enquired or otherwise given a lawful basis for contact, to harvest addresses, or to make statements about price, offers, or stock that you would not be allowed to make yourself. You must keep listing prices and advertised figures in Reverb accurate. You must not instruct the Service to estimate, predict, or imply a selling price other than the advertised figure.
You warrant that you have a right to upload Customer Data (defined below) and to instruct us to contact Contacts. You must provide your own collection notice to Contacts where the APPs require it.
“Customer Data” means data you or your users submit to the Service, and Contact information we collect for your account (portal enquiries, forms, inbound email, appointments, property records, and related files). You retain whatever rights you have in Customer Data. You grant us a licence to host, copy, transmit, generate derivatives of (for example scores and drafts), and otherwise process Customer Data only to provide, secure, and support the Service, to prevent abuse, and to comply with law.
We use subprocessors listed in the Privacy Policy (including Supabase, Render, Vercel, Stripe, Resend, OpenRouter, the pinned inference hosts Azure / Google Vertex / Amazon Bedrock, Google, and Tally). Customer Data, including email bodies, is sent to those processors, including overseas. See the Privacy Policy for countries we can name.
On written request after the account ends, we will delete or de-identify Customer Data we no longer need, except copies we must keep for law, billing, security, or dispute, and except alias records we keep so addresses are not reissued. Lead deletion in the dashboard does not currently delete stored email_messages. We do not offer a self-service export; ask us if you need a copy and we will provide what we reasonably can (typically CSV or similar of records we can extract).
We do not claim ownership of the emails as sent to your Contacts. We own the software, models configuration, prompts we write, look and feel, and our trade marks. You must not copy the product, reverse engineer it except as the law allows, or resell access except as we agree in writing.
If you give us feedback, we may use it to improve the Service without paying you. That licence does not let us publish your confidential listing data as a testimonial without your agreement.
Published prices at the date of these terms (Australian dollars, exclusive or inclusive of GST as invoiced):
Caps are enforced in the product. If you hit the cap, new enquiries are still captured; automated qualification and AI messaging pause until the period resets or you change plan. Processing of models is budgeted into those caps and is not billed as a separate token line in the application.
Trials apply to Growth and Professional only. Stripe collects a payment method at checkout. Unless you cancel before the trial ends, Stripe charges the plan price. Agency checkout has no trial_period_days in our billing configuration.
Subscriptions renew each billing period until cancelled. You can cancel in the billing dashboard (Stripe Customer Portal) or by emailing contact. Cancellation stops the next renewal. We do not automatically refund the unused part of a paid period except as set out below or as the Australian Consumer Law requires.
Thirty-day money-back: if you are first charged after a trial (or on an Agency plan, after your first paid charge), you may email us within 30 days of that first paid charge and ask for a refund of that first paid period. We process refunds through Stripe. There is no automated refund button in the application. This promise is in addition to any non-excludable ACL rights. It does not apply to a later month after you have already used a first-month refund, and it does not require us to refund a period once the 30 days have passed, except where the ACL requires a refund.
Foundation pricing: if you subscribe to Growth or Professional at the early-access price published on our pricing page when you first start that paid subscription, we will not increase the recurring price of that same plan for that continuous subscription. If you cancel and later subscribe again, the prices then published apply. Seat counts, plan changes, and Agency pricing are not covered by that lock except as we confirm in writing.
GST: prices are in Australian dollars. If we are registered for GST we will charge GST as the law requires. GST registration is not stated on the public site.
If we increase a price that is not locked under the foundation-pricing paragraph, we will give at least 30 days’ notice to the account email. You may cancel before the new price takes effect.
Payment is processed by Stripe. We do not store card numbers. Failed payments may lead to suspension after we have had a reasonable chance to notify you.
You must not:
We may suspend the Service to investigate a suspected breach. We will restore access if the suspicion is not made out, or keep the account closed if it is.
We aim to keep the Service running. We do not promise uninterrupted or error-free operation, any particular uptime percentage, or any particular response time. Scheduled or emergency maintenance may occur. Hosting depends on third parties (including Render, Vercel, Supabase, Resend, Stripe, Google, and OpenRouter).
Support is by email to contact. Priority support on Professional and Agency is best-efforts access to that same channel, not a separate SLA.
Features labelled preview, early access, or similar are provided as-is. They may change or be withdrawn. They are not part of any availability promise.
Nothing in these terms excludes, restricts, or modifies any right or guarantee you have under the Australian Consumer Law (ACL) or any other law that cannot be excluded.
If you acquire the Service as a consumer under the ACL, the Service comes with guarantees that cannot be excluded. For a major failure, you may cancel and recover a refund for the unused portion, or recover compensation for the reduced value of the Service. You may also be entitled to compensation for any other reasonably foreseeable loss or damage. If a failure is not major, you are entitled to have the failure rectified in a reasonable time and, if that does not happen, to cancel and obtain a refund for the unused portion.
To the extent permitted by section 64A of the ACL, if the Service is not of a kind ordinarily acquired for personal, domestic, or household use or consumption, our liability for failure to comply with a consumer guarantee is limited to supplying the Service again or paying the cost of having the Service supplied again.
These terms are a standard-form contract. Unfair contract terms in standard-form consumer or small business contracts are prohibited (ACL ss 23–28, as amended, including the small-business thresholds of fewer than 100 employees or annual turnover under $10 million). We have tried not to include terms that go beyond protecting our legitimate interests. If a term is unfair, it is unenforceable to that extent.
Subject to section 9 and to liability that cannot be limited by law:
The cap does not apply to our fraud or to death or personal injury caused by our negligence, or to any liability that cannot be limited.
You indemnify us against claims by third parties (including Contacts, vendors, and regulators) arising from Customer Data, from mail sent on your instructions, or from your breach of section 4 or section 7, except to the extent the claim is caused by our fraud, negligence, or breach of these terms. This indemnity is not a penalty and is limited to loss reasonably suffered.
You may cancel as described in section 6. We may terminate if you materially breach these terms and do not remedy the breach within 14 days of notice (or immediately if the breach cannot be remedied, is illegal, or is a security risk). Either party may terminate if the other is insolvent in the usual statutory sense.
On termination, your right to use the Service ends. Sections that reasonably should survive (including 5, 9, 10, 12, and 13) survive. We will hold or delete Customer Data as described in the Privacy Policy and section 5.
We may change the Service (including models, processors, and features) where that is reasonably needed to run or improve it. We will not use a change to avoid the foundation-pricing lock in section 6.
We may update these terms. We will post the new version on this page and change the date. For a change that is materially adverse to you, we will give at least 14 days’ notice to the account email where we reasonably can. If you do not agree, you may cancel before the change takes effect. If you have prepaid for a period and you cancel because of a materially adverse change, we will refund the unused portion of that prepaid period. Continued use after the effective date is acceptance of the new terms.
These terms are governed by the laws of New South Wales and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.
If there is a dispute, contact contact first and allow 14 days for a written response. Either party may then refer the dispute to mediation in New South Wales administered in a way the parties agree, or failing agreement, as a mediator appointed by the Resolution Institute. This paragraph does not stop a party seeking urgent interlocutory relief, or you using ACL, OAIC, Fair Trading, or ACMA processes.
These terms are the entire agreement for the Service. They replace prior understandings about the Service. If a term is unenforceable, the rest remains in effect. A failure to enforce a term is not a waiver. You may not assign the contract without our consent, not to be unreasonably withheld; we may assign it to a buyer of the business. Notices to you may be sent to the account email. Notices to us must be sent to contact.
Contact: nickolmos@team.reverbprop.com. Website: https://www.reverbprop.com.
