We are here to keep your enquiry desk running smoothly. Have a question about your account, billing, setup, or a message Reverb sent? Send our team a note and we will help you resolve it.
What to include in your note
The office name on your subscription, and the agent the question is about.
For anything about a specific conversation, the buyer’s name or the listing address.
What Reverb did, and what you wanted instead. That is usually enough to fix it.
We review messages during business hours (Monday to Friday, 8:00 am to 6:00 pm) and typically respond within two hours. Questions regarding live listings or active buyer conversations receive immediate priority.
Yes, anytime. Replying directly to a buyer from your Reverb dashboard immediately pauses automated messages for that thread, leaving you in complete control of the conversation.
You can manage your subscription directly in your dashboard settings, or choose "Account or billing" in the message form above and our team will gladly update it for you.
Share the listing address and the buyer message with us. We can review the context, adjust the prompt guidelines for your office desk, and ensure future replies fit your exact expectations.
